About K & E International Group Vacation Homes
Make a Reservation
Vacation Home Information
Disney Attractions & Shopping
About K & E International Group Vacation Homes FAQ
Q. Is the home or condo I see on the Internet the one I get?
A. Every effort will be made to insure you stay in the specific home, townhouse or condo you book online. In the event of an unforeseen circumstance (such as a maintenance issue) the booking may be moved to a property of equal or greater value/amenity. If this occurs, you will be notified at the earliest date possible.
Q. Are your properties time share?
A. All of our homes, townhouses and condos are owned by individual investors. We manage the properties on their behalves. We are not affiliated with any time share company. If, however, you are interested in purchasing a home or investment property, we have licensed real estate agents who will be glad to answer any questions you may have.
Q. How long has K & E International Group been in business?
A. The International Property Group was formed in 1995 in the Venezuela, Spain and the group of Florida company was established in 2007 . In just over 14 years, K & E International Group Corp. . (K & E International Group Florida Vacation Homes) has grown to the extent that it now manages nearly 100 homes in the Orlando area of Florida with the sister company Florida Fantasy Homes International and is one of the area’s largest property management organizations.
Q. Is K & E International Group Vacation Homes licensed by the state of Florida?
A. Yes, we are licensed in Orange and Osceola county as a lodging provider by the state of Florida to be rented as a short term rental property.
Q. What is required to make a reservation?
A. When you find the home of your choice you can either click here to book online now or speak to one of our Reservationists at 1-888-944-1114 or direct 1.407.922.7659. When making your reservation we require payment in full (sometimes if you call and ask first, when can do 50% when available and the remaining balance to be paid 30 days before arrival), which is applied to your rental cost.
Q. Where do I pick up the keys?
A. The keys will be provided to you at our Welcome Center which is open 24 hours a day/ 7 days a week. Contact us at 1.407.922.7659.
Q. What are the check-in and check-out times?
A. Check-in is at 4:00 pm. Check-out is at 10:00 am. An early check-in or late check-out may be requested 24 hours prior to arrival or departure. There will be a $65 + tax fee for early check-in or late check-out. This request can only be granted if there is no reservation prior to arrival or departure.
Q. What do we need to do at check out time?
A. We just ask that you lock up the home and return the key to our Welcome Center. Our staff will take care of the rest.
Q. What are your office hours?
A. For the peace of mind of all our guests,our local offices are open Monday thru Friday 8am to 8pm hours a day and for reservation 24 hours 7 days a week -- every single day of the week to deal with any need or emergency that may arise during your vacation.
Q. What are the directions to the K & E Welcome Center?
A. (Please put link for our map or contact us) for driving directions to the K & E Welcome Center.
Q. Do you offer Travel Insurance?
A. Not at this time. However we do recommend that all guests secure suitable insurance to cover against the need to cancel the reservation and other unforseen eventualities.
Q. Do you offer group rates and planning?
A. Yes we do. Please indicate the type of group and how many people you will need to accommodate when calling.
Q. What is your change/cancellation policy?
A. Our cancellation policy is as follows:
29 or more days prior to arrival:
|40% Reservation Fee
(applied for your next visit)
|10 or less days prior to arrival:
(applied for your next visit)
| If you never come to welcome center:
||100% of Rental Charge
Q. If I have a problem with the home what do I do?
A. We are always here to insure you have a wonderful stay with us. We have a toll free 24- hour emergency number to call us in the very rare event you need us right away. This is why more and more people are choosing to stay in a vacation rental home while in Orlando. They have the privacy and luxury of a condo with the service and amenities of a resort.
Q. How will I receive my confirmation and arrival instructions from K & E ?
A. A confirmation will be sent to you upon receiving your reservation. The confirmation will include a breakdown of all your charges, a credit card payment and directions to our welcome center.
Vacation Home Information FAQ
Q. How many people are allowed to stay in each home?
A. By state law, occupancy may not exceed what is posted for each home. Maximum occupancy includes infants and children. The following outlines the maximum occupancy for each home, unless otherwise posted:
- 2 bedroom sleeps maximum of 6
- 3 bedroom sleeps maximum of 8
Q. Do the homes have pools?
A. Condos and Townhouses are in communities which provide a community pool.
Q. Do you allow pets?
A. We do have homes where pets are allowed. There is a $400.00 non-refundable pet fee per pet, per stay plus tax.
Q. Is there air conditioning and heat?
A. Yes, all of our homes and condos have central air and heat.
Q. Is there a fully equipped kitchen in the property?
A. Each of our homes, townhouses and condos is fully furnished and equipped to the highest standard including fully equipped kitchen with cookware, dishware and utensils; fresh towels and linens with spare sets; dishwasher, microwave, washer, dryer, cable TV and VCR and/or DVD. Arrival soaps and tissues will be provided. Cleaning supplies and additional soaps or paper products are not provided.
Q. Is there a telephone number at the property?
A. Yes, there is a telephone number at every property managed by K & E International Group. Local calls are free.
Q. Are linens and towels provided?
A. Yes, there are linens and towels provided in each property. All bedding is provided and towels are supplied at twice the maximum occupancy.
Q. Are the properties cleaned daily?
A. No. The property is cleaned prior to your arrival and after your departure. You may request a mid-stay clean at a standard cleaning rate.
Q. Are the properties Non-Smoking?
A. Yes, all of our properties are Non-Smoking. Smoking is permitted outside of the property only.
Disney Attractions & Shopping FAQ
Q. How close are the homes and condos to Disney World?
A. All of our properties are located just a short drive from the area attractions, including Disney. If you would like to be in close proximity to a particular attraction, please make this request known at the time your reservation is made.
Q. Is there shopping near by?
A. Yes, grocery stores, drug stores, and restaurants are located close to all the properties.
Q. Do you offer transportation to area attractions?
A. We do not have a transportation service from our office or homes to the attractions. Our staff will be happy to assist you in arranging a taxi or car service to your destination, Monday thru Friday 8am to 8pm.